Welcome to our store Learn more

Get 5% OFF All Orders – Limited Time Only! Use Code SAVE5

FAQs - FK Sports Uk

Welcome to the FK Sports FAQ page — your quick guide to everything about our fitness equipment, shipping, returns, warranties, and how to choose the right gear for home workouts, gym setups, and fitness plans in the UK.

General Questions

What is FK Sports?

FK Sports is a UK-based online store offering high-quality fitness and gym equipment for home workouts. We supply dumbbells, kettlebells, exercise bikes, treadmills, and fitness accessories at competitive prices with fast UK delivery.

Is FK Sports a UK company?

Yes, FK Sports operates in the United Kingdom and serves customers across the UK with reliable delivery and customer support.

Do you have a physical store?

We are primarily an online retailer, allowing us to offer competitive prices and a wider selection. However, please contact us if you'd like to arrange a product viewing.

Do you sell equipment for home gyms?

Absolutely. All our products are suitable for home gyms, whether you are a beginner or an experienced fitness enthusiast.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for a secure and convenient checkout experience.

Delivery & Shipping

Do you deliver across the UK?

Yes, we deliver fitness equipment across UK. Delivery times may vary depending on the product and location.

What are your delivery options?

We offer standard UK delivery (3-5 working days) and express delivery (1-2 working days). Delivery costs are calculated at checkout based on your location and order weight.

Do you deliver to Scottish islands?

Yes, we deliver to most Scottish postcodes including island locations. Delivery times and costs may vary for remote areas. Please check at checkout for specific details for your postcode.

How can I track my order?

Once your order is dispatched, you'll receive a tracking number via email. You can use this to track your delivery through our carrier's website.

Is free shipping available?

Free delivery available in mainland UK.

Returns and Refunds

Can I return a product?

Yes, you can return unused products within the allowed return period. Products must be in original condition and packaging.

How do I request a refund?

To request a refund, please contact our customer support team via the contact page with your order details.

What is your return policy?

We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in resalable condition. Please contact us to initiate a return.

How do I return an item?

Contact our customer service team with your order number. We'll provide you with a returns authorization and instructions. Return shipping costs may apply unless the item is faulty.

When will I receive my refund?

Refunds are processed within 5-7 working days of receiving your returned item. The funds will be returned to your original payment method.

Can I exchange an item?

Yes, we can arrange exchanges for different sizes or colors. Please contact us to arrange an exchange, and we'll guide you through the process.

Products & Quality

Are your fitness products suitable for beginners?

Yes, our range includes products suitable for beginners, intermediate users, and advanced athletes.

Are FK Sports products durable?

We focus on quality and durability. Our products are made using strong materials suitable for regular home use.

What is the difference between vinyl and cast iron dumbbells?

Vinyl dumbbells are quieter and ideal for home use, while cast iron dumbbells are more durable and suitable for heavy strength training.

Are your products authentic?

Absolutely. We source all our products directly from authorized distributors and manufacturers. Every item is 100% authentic and comes with manufacturer warranties where applicable.

Do you offer product warranties?

Many of our products come with manufacturer warranties. Warranty details are listed on individual product pages. We also honor UK consumer rights for faulty goods.

How do I know if a product is in stock?

Stock availability is shown on each product page. If an item is out of stock, you can sign up for email notifications when it becomes available again.

Can I request a product that's not listed?

Yes! Contact us with details of the product you're looking for, and we'll do our best to source it for you or suggest suitable alternatives.

Choosing the Right Equipment

How do I choose the right dumbbell weight?

Beginners should start with lighter weights and gradually increase as strength improves. Adjustable dumbbell sets are a great option for flexibility.

Are adjustable dumbbells worth it?

Yes, adjustable dumbbells save space and allow you to change weights as your fitness level progresses.

Which is better: treadmill or exercise bike?

Both are effective cardio machines. Treadmills are great for running and walking, while exercise bikes provide low‑impact workouts suitable for joint‑friendly training.

How do I choose the right size?

Each product page includes detailed sizing guides and charts. If you're unsure, our customer service team can provide personalized recommendations based on your measurements and requirements.

What equipment do I need as a beginner?

We offer beginner-friendly product collections and buying guides for various sports. Contact us for personalized recommendations based on your sport and skill level.

Do you offer expert advice?

Yes! Our team includes sports enthusiasts with extensive product knowledge. Contact us via email, phone, or WhatsApp for expert guidance on choosing the right equipment.

Orders & Support

How can I contact FK Sports?

You can contact FK Sports anytime for questions about sports equipment or order support. Call us or send us an email, and our team will be happy to assist you.

📞 +44 1733566056
📧 info@fksports.co.uk

Is it safe to shop online at FK Sports?

Yes, our website uses secure payment systems to ensure a safe and reliable shopping experience.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been dispatched yet.

How can I contact customer support?

You can reach us via email, phone, WhatsApp, or through our social media channels. Our contact details are available on our Contact page. We aim to respond within 24 hours.

Do you offer bulk or team orders?

Yes, we offer special pricing for bulk and team orders. Contact us with your requirements, and we'll provide a customized quote and dedicated support.

What if I receive a damaged item?

We're sorry if this happens! Contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you, including return shipping.