Cancel An Order
If you wish to cancel an order which has not been dispatched, you must contact with 1 hour of completing checkout process. If the item has already been dispatched then please follow our returns policy below.
Unwanted Items
Once the item has been dispatched and if you are not happy with your item or do not wish to keep your item you may cancel your order within 30 working days from the day of delivery; however, we must be contacted though the "contact seller" or "ask a question" link so we can resolve straight away.
We accept returns. Please contact our customer service team immediately if:
- You changed your mind and wish to request a return.
- Your product was damaged during transit.
- You wish to make a warranty claim for any product you have purchase (terms and conditions Apply).
- You are not satisfied with any product that you have purchased.
Easy Returns
We want you to be happy with your purchase. If for any reason you’re not fully satisfied, here’s how our returns process works:
- Simply reach out to our Customer Service team, and we’ll guide you through the return process step by step.
- Please wait for our instructions before sending anything back, so we can make sure your return is handled quickly and correctly.
- If you’ve simply changed your mind or there’s no fault with the item, you’ll need to cover the return shipping cost.
- If your order is cancelled while it’s already on its way to you, the delivery charges will be deducted from your refund.
Please note goods must be received by our Returns Department within 30 days from authorization. We are unable to accept returns of UnWanted and non-faulty items after the 30 days.
